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04-10-2021 04:08 PM
My iPad keeps losing its connection with the printer ... my wife’s iPad can still print. I have the hp app downloaded my wife doesn’t. Are there any reasons why mine keep dropping out but my wife’s doesn’t?
Any help appreciated.
04-14-2021 03:44 AM
Welcome to the HP support community.
I understand that you are getting connectivity issues on your iPad and printer.
Are you using HP Smart app in your iPad?
If yes, follow these steps to fix the issue.
Uninstall and reinstall HP Smart app
Here are the steps:- Click here
Updater the iPad OS
Go to Settings > General, then tap Software Update.
Let me know how it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee
04-14-2021 06:05 AM
Thanks for your suggestions. I’ve already done what you suggested.. time and time again. I surrender! I actually spoke to someone from HP ( how I managed that was a small miracle!! And I had to pay!) He just blamed it on my broadband connection .. and no doubt my broadband provider will deny this and blame HP. I can honestly say I will never use another HP printer in my lifetime.
Thanks very much of getting back to me.
04-16-2021 11:50 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
04-20-2021 02:30 PM
After spending 4 consecutive days on hour long sessions with Apple support getting nowhere again, I decided to get a local computer company involved, they do home visits. He put me on 2.4ghz instead of dual and the printer is working fine, so far, and printing on all my devices. He also recommended HP printers.
Thanks for your help.