iPad connection problems

[Poppy107]

My iPad keeps losing its connection with the printer ... my wife’s iPad can still print. I have the hp app downloaded my wife doesn’t. Are there any reasons why mine keep dropping out but my wife’s doesn’t?

Any help appreciated.

[sandytechy20]

@Poppy107

Welcome to the HP support community.

I understand that you are getting connectivity issues on your iPad and printer.

Are you using HP Smart app in your iPad?

If yes, follow these steps to fix the issue.

Uninstall and reinstall HP Smart app

Here are the steps:- Click here

Updater the iPad OS

Go to Settings > General, then tap Software Update.
 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.7

[Poppy107]

Hi, 

Thanks for your suggestions. I’ve already done what you suggested.. time and time again. I surrender! I actually spoke to someone from HP ( how I managed that was a small miracle!! And I had to pay!)  He just blamed it on my broadband connection .. and no doubt my broadband provider will deny this and blame HP. I can honestly say I will never use another HP printer in my lifetime.

Thanks very much of getting back to me.

mick

[sandytechy20]

@Poppy107

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[Poppy107]

Hasn’t helped.. no matter how many times I delete and reinstall.

Thanks

[sandytechy20]

@Poppy107

I will have to forward this case to the appropriate team to get this issue fixed.

Reply to the private post with the requested information to proceed further.

Cheers.

[Poppy107]

After spending 4 consecutive days on hour long sessions with Apple support getting nowhere again, I decided to get a local computer company involved, they do home visits.  He put me on 2.4ghz instead of dual and the printer is working fine, so far, and printing on all my devices. He also recommended HP printers.

Thanks for your help.

Mick

[sandytechy20]

@Poppy107

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.