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‎07-29-2023 08:10 AM

HP Recommended

hello,

 

I downloaded & registered the hp-smart app.

My printer, laserjet 1320n gets recognised.

printing a document by the app shows print submitted.

the printer does not print the document.

 

printer functions with windows without any issues.

 

printer resetted, reinstalling the app, resetting the router without success.

 

Anyone some suggestions how to fix?

 

best regards 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2023 08:23 AM

HP Recommended

Hi @Friedrich-1320 

this is an old printer.

 

Here you will find all the necessary information for your problem.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

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2 REPLIES 2

‎07-29-2023 08:23 AM

HP Recommended

Hi @Friedrich-1320 

this is an old printer.

 

Here you will find all the necessary information for your problem.

 

Hope this helps! Keep me posted.
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎07-29-2023 01:19 PM

HP Recommended

hi, thank you, however did not help. ip & printer is recognised in HP smart. 

still not able to print 

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