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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: my Deskjet 2755e

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03-24-2025 03:35 PM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
1.Check Printer Status
Ensure the printer is set as the default printer in Control Panel > Devices and Printers.
Verify the printer is in an "Online" state.
Clear any stuck print jobs:
Go to Control Panel > Devices and Printers
Right-click your printer and select See what's printing
Click Printer > Cancel All Documents
2. Run HP Print and Scan Doctor
Download and run HP Print and Scan Doctor from HP's official website. It will automatically detect and fix common printing issues.
3. Restart Print Spooler Service
Press Win + R, type services.msc, and hit Enter.
Find Print Spooler, right-click it, and choose Restart.
Try printing again.
4. Check for Driver Issues
Reinstall the latest HP Smart App from the Microsoft Store or HP's website and set up the printer again.
If using the 2700e driver, uninstall it and try the 2755e driver instead.
5. Test Printing in Different Ways
Try printing from another application (Word, Notepad, PDF).
Test printing via USB cable if available.
Use the HP Smart app to print a test page.
6. Factory Reset the Printer
If nothing works, reset the printer:
Turn off the printer.
Press and hold the Wi-Fi and Cancel buttons together.
Turn the printer back on while holding these buttons.
Release the buttons when the Wi-Fi light starts blinking.
I hope this helps.
Take care and have a good day.
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Asfiya03
HP Support
Asfiya03
I am an HP Employee