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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- my hp printer is asleep

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1 REPLY 1
08-19-2025 03:14 AM
@mouse423, Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP printer is "asleep" and not responding, here are a few steps you can try to wake it up:
Press the Power or Cancel Button
- Most HP printers will wake up if you press the Power or Cancel button once. Avoid holding it down unless you're trying to restart the printer.
Send a Print Job
- Try printing a document from your computer. This often wakes the printer automatically.
Check Sleep Settings
- On the printer’s control panel, go to:
- Setup > Preferences > Sleep Mode
- Adjust the sleep timer or disable sleep mode temporarily.
Restart the Printer
- Turn off the printer using the power button.
- Unplug it from the power source for 30 seconds.
- Plug it back in and turn it on.
Update Firmware (if needed)
- Outdated firmware can cause sleep/wake issues. You can update it using HP Smart or from the printer’s support page:
Check for Connectivity Issues
- If you're printing wirelessly, make sure the printer is still connected to your Wi-Fi network.
- You can re-run the wireless setup from the printer’s control panel.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping!
Max3Aj
HP Support
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