• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

serial number: [edited}

 

We changed routers to a fiber optics one and I cannot get the printer to connect to the wifi.

2 REPLIES 2
HP Recommended

Hi @OUK44 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=Wu0cQgvVQ0I&ab_channel=TechnologyTips

 

Note > make sure that your printer is connecting to a 2.4 Ghz network, because HP printers are more compatible to work with 2.4G networks.

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

 


@ferRX / I am a volunteer posting answers on my own time.
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Restore wireless to defaults ...
HP Recommended

I did what the you tube video said but nothing happened when I clicked the HP setup wifi. 

The printer is still offline and I don't know how to connect it. Meanwhile the new moden runs with 6 Ghz. 

What can I do?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.