my printer says it cannot print. the message on

[LouisaMc]

My printer suddenly says it cannot print. It is connected to the wifi but says it is not connected on the HP homepage. Please help

[Nal_NR]

Hi @LouisaMc,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are having issues with the printing.

To be able to answer you effectively, we need some information.

Could you elaborate more on the issue?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[LouisaMc]

I have the HP laserjet M110w. My computer is Mac running Monterey 12.7.6

I ran the diagnostic check with the HP app and it says there is nothing wrong with the printer. I have restarted everything, restarted the modem... done all the trouble shooting I can find. Nothing is working. The orange light with the ! is still blinking and the message says Printer cannot print.

[Nal_NR]

Hi @LouisaMc,

Thank you for sharing the details.

When your HP LaserJet M110w printer is showing an orange light with the "!" and your Mac (running macOS Monterey 12.7.6) reports that the printer cannot print, despite diagnostics indicating nothing is wrong, it typically points to a communication or configuration issue. Here are steps to troubleshoot and resolve the problem:

1. Check for Paper Jams and Cartridge Issues

1. Paper Jams: Open all access panels and carefully check for any paper jams or obstructions.
2. Cartridge Installation: Ensure the toner cartridge is properly installed. Remove it and reinstall it to ensure it’s seated correctly.

2. Reset the Printer

1. Power Cycle: Turn off the printer, unplug it from the power source, wait for 1 minute, then plug it back in and turn it on.
2. Factory Reset:
   • Refer to the printer’s manual for instructions on performing a factory reset. This can sometimes resolve configuration issues.

3. Check Printer Status and Settings on Mac

1. Delete and Re-add Printer:
   • Go to System Preferences > Printers & Scanners.
   • Select your HP LaserJet M110w printer and click the "-" button to remove it.
   • Click the "+" button to add the printer again, ensuring it’s connected via Wi-Fi.
2. Check Printer Queue:
   • In Printers & Scanners, select your printer and click Open Print Queue.
   • Ensure there are no stuck print jobs. If there are, clear them and try printing again.

4. Update Printer Firmware and Drivers

1. Firmware Update:
   • Visit the HP Support website and search for the latest firmware updates for the HP LaserJet M110w.
   • Download and install the firmware update following the instructions provided.
2. Driver Update:
   • Ensure you have the latest drivers for macOS Monterey. You can download these from the HP Support website.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @LouisaMc,

Please find the next steps below.

5. Reconfigure Network Settings

1. Reconnect to Wi-Fi:
   • Press the Wi-Fi button on the printer to reconnect to your Wi-Fi network.
   • Ensure the printer is within range of the Wi-Fi router.
2. WPS Setup:
   • If your router supports WPS, press the WPS button on the router.
   • Press the Wi-Fi button on the printer to connect using WPS.

6. HP Smart App Troubleshooting

1. Use HP Smart App:
   • Open the HP Smart app on your Mac.
   • Check the printer status and follow any troubleshooting steps provided by the app.
2. Reinstall HP Smart App:
   • Delete the HP Smart app and reinstall it from the Mac App Store.
   • Re-add your printer in the app and follow the setup instructions.

7. Check for System Updates

1. macOS Update:
   • Ensure macOS Monterey is up-to-date. Go to System Preferences > Software Update and install any available updates.

8. Check Firewall and Security Settings

1. Firewall Settings:
   • Go to System Preferences > Security & Privacy > Firewall.
   • Ensure the firewall isn’t blocking your printer. Add the printer to the list of allowed devices if necessary.

By following these steps, you should be able to identify and resolve the issue with your HP LaserJet M110w printer.

If the issue persists, it may require further assistance from HP Phone Support. There might be an underlying issue with the hardware.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[LouisaMc]

Well, I tried everything you suggested. Sadly, nothing is working. 

[Nal_NR]

Hi @LouisaMc ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!