• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-23-2025 09:36 AM

HP Recommended
Product: HP DeskJet 2720e All-in-One Printer
Operating System: Microsoft Windows 11

my router has been changed, getting message printer off line, cannot reconnect. tried print and scan doctor ,no joy

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-24-2025 09:48 AM

HP Recommended

Hi @Andytyneandwear 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 

View solution in original post

Reply
1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎04-24-2025 09:48 AM

HP Recommended

Hi @Andytyneandwear 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

Not to worry, I'll do my best to reconnect the printer to your wireless network.

 

Let us try to restore the printer to the default network settings, and then use HP Smart to connect the printer to your Wi-Fi network.

 

Step 1:

Restore network default settings on the printer, to do that - Press and hold the Wireless  and Cancel  buttons until the Power button flashes, and then wait for the Wireless light to flash.

 

 

Step 2:

Uninstall and re-install the HP Smart app on your computer/mobile device.

 

Place the printer and the computer or mobile device near the Wi-Fi router.

 

Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

 

Enable Bluetooth on the computer or mobile device so that HP Smart can detect the printer during the setup.

 

After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer solutions during setup.

 

Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPadOS).

 

In HP Smart, click Add Printer or the plus sign to search for the printer, and then follow the instructions to complete the setup.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-29-2025 01:16 AM

HP Recommended

@Andytyneandwear 

 

 A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.