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‎08-15-2022 09:41 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: iOS

what change to the printer scan feature? why is the printer scan feature not working in hp smart ? hp smart on iphone 12 cannot detect my printer

Category:
1 REPLY 1

‎09-27-2022 02:15 PM

HP Recommended

Hi @carmen411,

 

Welcome to the HP Support Community

 

I understand you are facing a scan-related issue with your HP OfficeJet Pro 6968 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist better:

  • Was there any update prior to the issue?
  • Are you able to make a normal copy using the printer?
  • Do you get any error messages when you try to scan?
  • Have you tried using any other applications or other devices to scan?

While you respond to that, let's go ahead and try the below steps:

 

Remove HP Smart from your iOS device and Update the printer firmware and iOS update 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.
  • Update software on iOS

Now Re-Install HP Smart App and then try to scan from your iOS device.

 

I Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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