printer wont stay online

[johnson1021]

my printer will not stay connected to the wirless internet in the house. and it is saying it cant connect to hp smart app on my phone i am fixing to get a kodak printer never had this issue with my last kodak printer. Everytime i try to print something it says printer not available, or printer offline.

[Raj_05]

Hi @johnson1021,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with connectivity issues on your HP ENVY 6055 printer. Here are some steps you can try to resolve the problem.

Restart Devices: Begin by restarting your printer, router, and your smartphone where the HP Smart app is installed. Sometimes, a simple reboot can fix connectivity issues.

Check Wireless Signal: Ensure that your printer is within range of your wireless router and that there are no physical obstructions or interference affecting the signal.

Update Firmware: Check if there are any firmware updates available for your printer. Updating firmware can often fix bugs related to connectivity.

Verify Wireless Settings: Double-check that your printer is connected to the correct Wi-Fi network and that the network credentials are correctly entered.

HP Smart App Troubleshooting:

• Make sure the HP Smart app is up to date on your phone. Update it if necessary.
• Try restarting the app or reinstalling it to see if that resolves the connection issue.
• Ensure that your phone's operating system is also up to date, as this can affect app performance.

Printer IP Address: Assign a static IP address to your printer through your router's settings. This can sometimes stabilize the connection.

Network Troubleshooting: If other devices are also experiencing connectivity issues, there might be a problem with your Wi-Fi network. Consider restarting your router or contacting your internet service provider for assistance.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support