problem with hp printer 9013

[yigalisaac]

hey

i have a problem that after severel days that i don't use the printer it shows me that it is offline [wifi]

restart to the computer and the printer dose not help

thank you

yigal

[VikramTheGreat]

Hi @yigalisaac,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 9013 All-in-One Printer shows as offline over Wi-Fi after not being used for several days, even after restarting your PC and printer, here are the steps to resolve the issue:

Step-by-Step Fix from HP Support

1. Restart Devices:
   • Turn off your printer and unplug it from power.
   • Restart your computer and Wi-Fi router.
   • Plug the printer back in and turn it on.
      
2. Check Network Connection:
   • Ensure both your printer and PC are connected to the same Wi-Fi network.
   • On the printer, the Wireless light should be solid blue (not blinking).
      
3. Use HP Smart App – Diagnose & Fix:
   • Download: HP Smart - Free download and install on Windows | Microsoft Store or open the HP Smart app on your Windows 11 PC.
   • Click the wrench icon (bottom left) and select Diagnose & Fix.
   • Follow the on-screen instructions to automatically detect and fix issues.
      
4. Check Printer Settings in Windows:
   • Go to Settings > Devices > Printers & scanners.
   • Select your printer > Click Open queue > Make sure "Use Printer Offline" is not checked.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat