"error":{"message":"issue with fetching user tokens","code":401}

[Coquitlam2024]

The HP printer is often disconnected from the internet but the wireless and other websites work.  The PC does connect to the internet.

How can I fix this problem?

When connected to the HP instant view dashboard,  an error message displays"

"error":{"message":"issue with fetching user tokens","code":401}"

How can I fix this problem?  

Thank you

[A_Gayathri]

Hi @Coquitlam2024,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.