resetting the administrator password of the built-in web server of the HP deskjet 2710 printer

[hubern]

hello
, I accidentally set the user administrator password for the deskjet 2710 printer and forgot it now I can't change the Wi-Fi network settings the built-in web server requires an administrator password please tell me how to reset the administrator password of the embedded printer web server

[Irfan_06]

Hi @hubern,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with access printers EWS page as the username and password were changed.

Kindly refer to the steps on this link to perform a factory reset.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer and try to access the routers EWS page again.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[hubern]

thank you very much, but I was able to solve this problem on my own, everything is working for me now

[Irfan_06]

Hi @hubern,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts to fix it and If you need further assistance feel free to reach out to us.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Irwin6

HP Support