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I use a MacBook Pro OS 15.5 and was just sent a new router from Verizon. I was able to connect my computer and iPhone to wifi but cannot seem to connect my printer. I have tried all advice offered on various web sites but nothing seems to work. The HP smart set up app doesn't locate the printer when it is flashing blue and the printer does not pair when I have both devices in WPS mode. I am at wits end about what else to try. Does anyone have any novel ideas about what else I can try. Honestly have searched for the past two hours and tried all available advice. And of course, there is no human at HP to connect with.   

 

Thanks in advance.

1 REPLY 1
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Hi,

Thanks for using the HP Support Community.

 

Can try a wireless reset?  This resource will be useful:

https://www.youtube.com/watch?v=Wu0cQgvVQ0I

 

After that use, HP Smart to connect printer to network.

 

For more resources on this printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPjyoykfDCZ-UaO8Bs1Pv1r3

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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