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    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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  • ×
    Information
    Fix HP Printer issue in macOS

    A [software component] will damage your computer message displays when printing or while installing - Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Note for common printer problems
Customers receiving the"will damage your computer" message along with others like "unable to access cups/tmp" or "'@%' cannot be opened" need to update their version of the macOS. Please check this article for more information: HP Printers - A [software component] will damage your computer message displays when printing or while installing (macOS) .
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trouble iphone connecting to printer

HP Recommended
laserjet pro mfp m29w
iOS

i set up my new printer and it printed from my iphone and ipad ok. then I couldn't print anything. I tried on my windows 10 laptop and it printed. Then I found I could print something on my iphone but not on all apps - for instance notepad. I tried turning off the printer to start over but I cannot start at HP setup - it's not there. I thought i should factory reset and see if I can get back to the beginning. The printer recognizes the wifi and the iphone does not see the printer. Can you give me information on factory reset?

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HP Support Agent
HP Support Agent
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HP Recommended

@pepperell50, Welcome to HP Support Community!

 

Is there any error message when you try to connect to your iPhone?

Do you want to factory reset the phone or the printer? Because you're able to print from other devices.

Are you using the HP Smart App for setup or AirPrint?

 

I am attaching the documents for help-

Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

HP Printers - Printing with Apple AirPrint (iOS)

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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