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‎10-11-2020 08:50 PM

HP Recommended
Product: laserjet pro mfp m29w
Operating System: iOS

i set up my new printer and it printed from my iphone and ipad ok. then I couldn't print anything. I tried on my windows 10 laptop and it printed. Then I found I could print something on my iphone but not on all apps - for instance notepad. I tried turning off the printer to start over but I cannot start at HP setup - it's not there. I thought i should factory reset and see if I can get back to the beginning. The printer recognizes the wifi and the iphone does not see the printer. Can you give me information on factory reset?

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1 person had the same question
1 REPLY 1

‎10-14-2020 06:43 PM

HP Recommended

@pepperell50, Welcome to HP Support Community!

 

Is there any error message when you try to connect to your iPhone?

Do you want to factory reset the phone or the printer? Because you're able to print from other devices.

Are you using the HP Smart App for setup or AirPrint?

 

I am attaching the documents for help-

Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

HP Printers - Printing with Apple AirPrint (iOS)

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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