when trying to scan, message says username and password do not match

[hodapp75]

I have not changed any settings on my printer and now I cannot scan as it says the username and password must match.  Have been using it for 12 years without ever having this issue.

[Kuroi_Kenshi]

Hi @hodapp75,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Network Connection:

• Ensure your HP Officejet Pro 8600 Plus is properly connected to your network.
• Check the network settings on your printer to confirm it is connected to the correct network.

Check for Firmware Updates:

• Ensure your printer’s firmware is up to date. Keeping the firmware updated can resolve many issues.
• You can check for updates via the printer's control panel or download from the HP Support website.

Re-enter Scan Credentials:

• Go to the printer’s control panel.
• Navigate to the scan settings.
• Check if the username and password are required. Re-enter the credentials for the scan destination (such as a network folder or email).

Reset Printer Settings:

• If the above steps don't work, you might need to reset the printer settings to default:
  • On the printer’s control panel, go to the Setup Menu.
  • Navigate to Printer Maintenance, then choose Restore.
  • Select “Restore Settings” or “Restore Network Settings” depending on your specific issue.

Reconfigure Scan to Network Folder or Email:

• If you were scanning to a network folder or email, you may need to reconfigure these settings.
• On the HP Embedded Web Server, go to the Scan tab and adjust the configuration settings for scan to email or network folders.
• Ensure the correct username and password are entered.

HP Smart App:

• Use the HP Smart app as an alternative to configure and perform scanning.
• Download the HP Smart app if you haven't already, and follow the setup instructions for scanning.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,