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- HP Community
- Printers
- Printer Wireless, Networking & Internet
- where do i find a custom passcode

Create an account on the HP Community to personalize your profile and ask a question
03-14-2021 02:38 PM
This might require one on one interaction to fix the issue.
I request you to talk to HP support.
They might have multiple options to help you with this.
- Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
- Select the country.
- Enter the serial of your device.
- Select the country from the drop-down.
- Click on "Show Options".
- Fill the web-form. A case number and phone number will now populate for you.
Let me know who it goes.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
03-15-2021 07:42 AM
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
Sandytechy20
I am an HP Employee
04-02-2021 05:26 AM
I am very disappointed that a multinational company like HP are incapable or is it just they are too big and cant be bothered in help me to find a custom password so i can get into the web interface of my printer to change the settings. Oh i forgot they did give me a call from the local help desk in the UK. which is no good to me because they are only open while i am at work. Surly the can email with the instructions. This is the first and last time i will entertain their products nor will i recommend them at all, If this is their version of customer back. i'm only left with one option and that is to dispose of a perfectly good printer.
05-12-2021 06:11 AM
We're extremely sorry about the delay. Due to the current global situation, we're seeing an influx of customers coming in for support. But please rest assured that your concern will be addressed by us.
Sandytechy20
I am an HP Employee
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