-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Wireless, Networking & Internet
- Re: why does the printer just drop offline? and why so hard ...

Create an account on the HP Community to personalize your profile and ask a question
10-02-2022 03:18 PM
Welcome to the HP Community Forum.
Windows and MacOS - Start here – Solutions presented in the order to be completed:
HP printer is offline or not responding
What else?
The document is fairly thorough -- it might not specifically address the vagaries of a Dual Network.
If you are running a Dual Network (both 2.4GHz and 5GHz),
Make sure the printer is connected to the SSID named network for the frequency (band) the printer should be using.
For example, this printer likely only supports 2.4GHz --
Make sure the router is broadcasting on both frequencies,
Connect the printer to the SSID named network you have created for 2.4GHz.
SSID_Dual_Band_Example_13
References / Resources
Help / Explanation of terms / How-to
Wireless Printing Center – Static IP Address
AND
Wireless Printing Center > Common Questions > Wireless Connection Issues
Some of the more common remedies grouped here:
Wireless Printing Center > Common Questions > Printer no longer works on network
Easy to read article on the different Wireless standards
What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP DeskJet 3700 All-in-One Printer series
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"