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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
1 REPLY 1
10-02-2022 03:18 PM
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Windows and MacOS - Start here – Solutions presented in the order to be completed:
The document is fairly thorough -- it might not specifically address the vagaries of a Dual Network.
If you are running a Dual Network (both 2.4GHz and 5GHz),
Make sure the printer is connected to the SSID named network for the frequency (band) the printer should be using.
For example, this printer likely only supports 2.4GHz --
Make sure the router is broadcasting on both frequencies,
Connect the printer to the SSID named network you have created for 2.4GHz.
References / Resources
Help / Explanation of terms / How-to
Some of the more common remedies grouped here:
Easy to read article on the different Wireless standards
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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