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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
macOS 10.15 Catalina

My 3700 desk jet is always offline when I am using my MacBook Air. When printing from a phone it works just fine. What is the trick to making it stay online? 

1 REPLY 1
HP Recommended

@BJCFLA 

 

Welcome to the HP Community Forum.

 

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

 

What else?

The document is fairly thorough -- it might not specifically address the vagaries of a Dual Network.

 

If you are running a Dual Network (both 2.4GHz and 5GHz),

Make sure the printer is connected to the SSID named network for the frequency (band) the printer should be using.

 

For example, this printer likely only supports 2.4GHz --

Make sure the router is broadcasting on both frequencies,

Connect the printer to the SSID named network you have created for 2.4GHz.

 

SSID_Dual_Band_Example_13SSID_Dual_Band_Example_13

 

 

References / Resources

 

Help / Explanation of terms / How-to

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

 

Some of the more common remedies grouped here:

Wireless Printing Center > Common Questions > Printer no longer works on network

 

Easy to read article on the different Wireless standards

What are IEEE 802.11 Standards? : 802.11a/b/g/n/ac/ax

 

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

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Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 3700 All-in-One Printer series 

 

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Dragon-Fur

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