will not connect to my any of my ipad, my laptop, my phone, or my desktop

[MSBS1]

I have a Dual-band router and both 2.4GHz and 5GHz networks that have different name/SSID, and the printer will not   connect to the new network,  only the old one, which will not connect to it. I need to change it to the new system. Factory reset, did not work. Its not the router, or the internet service.  I have tried ALL the troubleshooting without luck. NONE of the suggestions have worked.  Any thoughts?

[A_Gayathri]

Hi @MSBS1,

Welcome to the HP Support Community

I understand you are facing a connectivity issue with your HP DeskJet 3631 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better:

• Which iOS device are you using?
• Is the blue Wi-Fi light blinking on the printer?
• What is the current version of iOS installed on your device?
• How far is the printer located from the WiFi router?
• Do you have a dual-band router?
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
   

While you respond to that,  please follow the below steps to resolve the issue.

Restore Network to defaults:

• Most inkjet printers without a touchscreen: Press and hold the Wireless 

and Cancel 

buttons until the Power button flashes, and then wait for the Wireless light to flash.

• Once you restore the network to defaults, then please follow the instructions on this link to connect the printer back to your PC.

Once you connect the printer to your Wi-Fi network the blue light will become solid, please try printing using Airprint.

Print with AirPrint

• Open the app that you want to print from.
• To find the print option, tap the app’s share icon — 

or

— or tap 

• Scroll down and tap 

or Print. If you can’t find the print option, check the app’s User Guide or Help section. Not all apps support AirPrint.

• Tap Select Printer and choose an AirPrint-enabled printer. 
• Choose the number of copies or other options, like which pages you want to print.
• Tap Print in the upper-right corner.

Please go ahead and Update printer firmware and Update software on iOS.

click here and follow the troubleshooting steps Connect an HP printer using Wi-Fi Protected Setup (WPS)

click here and follow the troubleshooting steps  HP printer setup (Wi-Fi network)

click here and follow the troubleshooting steps  Troubleshoot a Wi-Fi connection to an HP printer

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Mrvernon]

AM USING IOS 16.5.1 ON MY IPAD AND WINDOWS 11

the blue light is blinking on the printer 

router is next to it

I have 24G-2 network

Not sure if the SSID NUMBER IS THE SAME ON BOTH because I do not see 5ghz

We did just get this new network and I have been unable to get the printer onto the new network

I have tried resetting to default. I have removed it from my pc laptop and now cannot reconnect it

[A_Gayathri]

@Mrvernon,

Thank you for your reply 
Please follow the troubleshooting steps  HP DeskJet 3630, 4720 Printers - Blinking Lights