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mleonhardt
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Message 11 of 41
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Add your printer to your ePC account/Print Web Services Info Sheet

I am having the same problem

 

I tried to create an account with my personal email which said that email already exists

 

I try to log in with my personal email and password and it says email or password invalid

 

I click on forgot password and enter my personal email and it says enter the email associated with your account

 

SO I HAVE ANCOUNT BECAUSE I CANT CREATE ONE BUT IT WONT SEND ME THE PASSWORD BECAUSE IT PROMPTS ME FOR THE EMAIL

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snafu11
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Message 12 of 41
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Just install my new HP7510.  Went to eprintcenter.com to set it up.  When I tried to sign in to create a new account using my email address it informed me one was already defined. 

 

So I tried to sign in using it with my password and it said invalid password/user-id combination.  I proceeded in going through I forgot my password and when prompted to enter my email address it tells me my email account does not exist, please enter an email account...  This is very frustrating.   I've tried it using my Wifes emali and it the same thing. 

 

How do I get past this?

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geisha1216
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Message 13 of 41
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I am attempting to add my printer to the network.  I have printed out the network configuration page, the wireless network test results and web services page and none of them have a printer code on them.

 

Is the printer code called something else?  Thanks

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Level 5 fertileground
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Message 14 of 41
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Hi geisha1216,

 

If you give me the model of your printer I can give you instructions on getting your printer code and setting up ePrint for you.

 

 

I am an HP employee
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geisha1216
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Message 15 of 41
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It is a Photosmart 7510 series DD6D39.   Thanks

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Level 5 fertileground
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Message 16 of 41
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Hi geisha1216,

 

Thank you for providing the model number of your printer.  You can follow the steps in this document to set up your printer at ePrintCenter.  You may have to first go to the control panel of your printer and remove Web Services if you enabled web services more than 24 hrs ago.

http://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/2585903

I am an HP employee
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geisha1216
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Message 17 of 41
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Thank you for that information but I don't have a problem using the print feature.  I can't enable the web services.  I want to use the eFax and other web services but it won't connect even though the printer is connected to wifi.

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Level 5 fertileground
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Message 18 of 41
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The Web Services server has been experiencing some difficulties.  If you are continuing to have problems with Web Services you can try these troubleshooting steps: http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/ePrint-Apps-Connectivity-Troubleshooting-Pleas...

I am an HP employee
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charlenereeves
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Message 19 of 41
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How do I remove a old printer one an uknown email address and installl a new printer without ever deleteing my acct settings?

Charlene
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Lowelllee
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Message 20 of 41
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I have window xp and cannot get my syster to load the disk that came with the printer or access the printer  with my computer.

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