CP1525nw Reset

[waltnewcomb]

I've been trying to get the answer to this for OVER 2 YEARS. WHY does HP waste any customer's time this way and WHAT IS THE RESET ANSWER!!

[Gemini02]

Hi @waltnewcomb,

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the Thumbs up button below.

Thank You.

[Gemini02]

Hello teckee, Bigmarc872 , waltnewcomb, CruiserDave,

I see that some of you need the reset for the printer.

If I missed anyone and they still need the reset, just put in a new post please. I am not sure why this wasn't forwarded sooner.

I can send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the Thumbs up button below. Thank You.

[i_heart_Sprout]

We need the reset for our printer as well. I need the information to get my printer on my new network.

This seems to be a widespread problem. Shouldn't HP document the solution on the support website?

[Gemini02]

Hi @i_heart_Sprout,

It is against HP policy to post the steps in the forums, but I can Private Message you the steps.

In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the Thumbs up button below.

If there is anything else I can help you with, just let me know. Thank You.

[mulreynolds]

Hi,

can you PM me the details of a factory reset for the 1525nw please. I have the same issues after moving the printer onto a new network. 

TIA

[Gemini02]

Hi @mulreynolds,

I would be happy to send you that information in a private message.
In the forum beside your handle name just click on the envelope to view it.

If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

[mulreynolds]

Hi Gemini02,

thank you for the PM but sadly it hasn't worked for me.

During the printer install it stops dead at 15% with the message, UNABLE TO COMMUNICATE WITH PRODUCT, and to check it's connected and ready etc.

That's exactly the same as before the factory reset.

Anything else I can try? 

Thanks.

[Gemini02]

Hi @mulreynolds,

Thanks for letting me know that information.

I have provided a few steps to try to see if we can get the printer setup.

You didn't mention what kind of connection you are doing or the operating system you are using, so I will provide USB install instructions for now and Windows 7 steps. Let me know if it is different.

If using a USB cable, do the following:

Check the connections in the Device Manager for any printer entries, under Universal Serial Bus Controllers look for USB Printing Support or anything with a yellow exclamation mark, mass storage device or unknown device. Right click and uninstall the device. How do I get into Windows Device Manager?.

Perform a clean boot on the computer and turn off the Antivirus Software. How to perform a clean boot in Windows.

Disconnect the USB cable.

Run the uninstall again.

Then run the installation, immediately after connecting the USB cable, follow the steps in this document to update the drivers so it doesn't error out again. A Fatal Error Displays During Software Installation. Then the installation should continue.

If you appreciate my efforts, please click the 'Thumbs up' button below.

If you have any issues, please let me know what steps you have taken and the results. Thank You.

[mulreynolds]

Hi Gemini02,

I am indeed using Windows 7 and a USB connection. Will give this a try and let you know how it goes.

Thanks for the speedy reply, much appreciated.