• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

Yes the whole point is to work together sharethesolutio, I understand you were still not able to reset your printer with my previous instructions. Please check your inbox.

 

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
HP Recommended

@HevnLgh wrote:

Yes the whole point is to work together @sharethesolutioI understand you were still not able to reset your printer with my previous instructions. Please check your inbox.

 


The new instructions worked.

 

Thanks.

HP Recommended

Please PM me the instructions

HP Recommended

Hi Dont-Ask,

 

I will send you a PM (Private Message), but before we begin, please review the HP Privacy Statement .

 

This Privacy Statement informs you of our privacy practices and of the choices you can make about the way information about you and your online activity is collected and how that information is used. This statement is readily available on our HP.com home page and at the bottom of every HP web page.

 

There are an increasing number of posts in this forum and elsewhere in the internet with the steps to do a resets on different printers.  The reset itself will sometimes fix problems, so the reset is not the issue. 

 

Some resets require you to enter button combinations to open special menus on your printer that you were never meant to access.  These special menus are used by the developers and support personnel for debugging issues, but they are not meant for untrained users and can have unintended results.  One wrong button push and you no could no longer have a printer, but instead a pricey paper weight.  To top it off, if you do happen to "brick" the printer this way, it is considered customer induced damage, and voids the warranty automatically. These resets are only meant to be given out and used as a last resort, and under direct instruction of a HP tech support representative. They should not be done lightly!

 

Printer Resets: What You Should Know

 

Please return to the forum and let us know if the issue you are experiencing is resolved.

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the thumbs up" button!

HP Recommended

I have a Hp Laserjet CP1525nw Color that needs to be factory reset because I have no access to the menu or the online interface. 

HP Recommended
I too need to do a hard reset on a cp1525. I can't access the menu options. Mine is a fancy paperweight if this doesn't fix my problem and the warranty is over so I have nothing to lose. Please email it to me.
HP Recommended

Hi Baja30 and Cinrod

 

I understand that you can't access the menus for the printer and need to reset it.

 

I will send you a private message with this information.
In the forum beside your handle name just click on the envelope to view it.

 

If you need more assistance just let me know.
 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended

Thank you for replyibng Gemini, but that solution you emailed me didn't work.  I held in the right arrow and cancel button (x) and turned it on.  It got to the message that the firmware is corrupt and never changed.  I held them in for 3 minutes.

HP Recommended

Hi Cinrod

 

I have checked online and the latest firmware is Version20131028.

Some printer's while in a error state will still do a firmware update.

I have included the URL for the firmware update to try.

 

If all the troubleshooting has been done and it didn't resolve the issue then I would recommend to call HP Tech Support to inquire about  a replacement printer if it is still in warranty or find out about the trade in and trade up program. Click Here.

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
HP Recommended

Please send the hard reset instructions, I have no access to the menus

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.