HP Photosmart 7520 unable to connect to Web Services

[flwiv]

Hello,

I'm having the same issue with my HP Photosmart 7520.  Would somebody please send the private instructions to resolve this issue to my Inbox?

Thanks,

flwiv

[HadleysHope]

Please can I get them too as this is also my exact issue.

Many thanks.

[swirve]

See Message #158.  I posted the instructions there.

[HadleysHope]

Awesome, fixed.  thanks so much.

[LarsGreve]

I have a similar problem with my 5520 and I think I've tried all the suggested solutions. Restarting, setting fixed values etc. . Do you have any miracles to send to my forum inbox?

[damo9023]

I am unable to connect to Web Services.  I changed the DNS and the ALT DNS and it did not work.  Can someone please send me the fix.

[ElOro2]

Can you also send me the way to fix the inability to connect to the web server as well?

Thanks.

[magoohoo]

Our HP Photosmart 7520 has worked fine for years, I am now getting a message "Unable to connect to Web Services" though the wireless test report shows it is still connected to the internet and siganl quality is excellent.

[lori0912]

I am having the same problem of not able to scan to email with my HP Photosmart 7520.  I have did all the recommended testing and troubleshooting in the forum and seems I need to have the same solution private messaged to me that others got that seems to work.  Is this is known issue and if so why would HP just not put out a public solutio fix?

[rthompsonpuy]

The "solution" has already been posted publicly in the forum in post # 158.

Depending on what personalization you have performed on you printer, it has what could be considered a rather extreme effect.  It also opens up access to internal settings in your printer that could potentially brick it if you were to get in there and experiment.

My suspicion is that while something in the printer's firmware may be be a contributing factor to the problem, it is probably not the primary cause.  If this is the case, making firmware modifications may only solve the problem in some situations.

Does your printer have a fixed IP address?  If so, are you certain that it is outside of the DHCP range?  If so, have you tried giving it a different fixed IP address or even having DHCP assign it a new IP address?