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- How do I enable web scan?

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11-11-2013 12:13 PM
I have Windows 8 on my computer. I've tried following the steps mentioned above (go to enable webscan within Administrator Settings) but when I get to click on Administrators Settings I get a page saying "System error. Internal system error". Any suggestion on what I can try doing now?
Any help will be much appreciated!
11-14-2013 07:57 AM
Hi Whyatt,
I understand you are getting a 'System error. Internal system error'. I would like to help you with this issue. The issue is caused by a certificate error. I suggest first clicking Compatabillity View in the address bar of the browser.
If that doesn't work you can also try trying to open the Embedded Web Server in a different browser, for instance, if you are using Internet Explorer, try Google Chrome.
Please let me know if this helps.
Sunshyn2005
I work on behalf of HP
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01-14-2014 01:41 PM - edited 01-14-2014 01:48 PM
Hi there,
The steps to enable web scan are listed in Message 4.
I have done some screenshots for you that might help, I know sometimes it is easier when you have a visual. You will need to get the printers IP address from the front panel of the printer. You can touch the wireless icon and view network settings within the wireless menu. Take the IP address and enter it into the address bar of an internet browser.
In the Embedded Web Server, click on Settings
On the left hand side, click on Administrator Settings
You will see the following message pop up, click OK
You will now need to select Continue to this website
It may take a couple minutes for the next page to load. You might even see get a message that says 'Internal System Error', if this happens please just refresh the page. (you can touch F5 on the keyboard to refresh)
I hope this helps. Please let me know if this resolves the issue or if you require additional assistance, thanks.
Sunshyn2005
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!
