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Level 13
Level 13
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Message 71 of 219
48,144
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Solved!

LCD list needs to be upgraded

Hi

 

1. Open Solution Center, and then select Settings

2. Chose scan to settings

3. Remove the shortcuts from the right side

4. Click update device, and then close the scan to setup window

5. Reopen the scan to setup window

6. Add the shortcuts from the left side to the right side

7. Click update device

8. Try scanning from the front panel of the printer

 

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staugustinefun
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Message 72 of 219
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LCD list needs to be upgraded

Thank you!  I have been pulling my hair out trying to fix this.  Your solution worked!

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PhilipGl
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Message 73 of 219
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LCD list needs to be upgraded

I did the procedure and it lasted a couple of days. Anybody got any other ideas (apart from buying a competitor's device)?

 

WHEN WILL HP ACTUALLY FIX THIS PROBLEM?

 

Philip

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PunkMaister
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Message 74 of 219
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LCD list needs to be upgraded

Yup the manual way to scan at the printer sucks it always has but one can still scan through software usually though...

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eli1inthesnow
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Message 75 of 219
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LCD list needs to be upgraded

So I had to uninstall the software and reinstall it and now it works.
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Jfrm
Level 1
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Message 76 of 219
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LCD list needs to be upgraded

Not. It is not necesary to uninstall.

 

Just unplug the power cord, wait 2 minutes and reconect.

 

With this procedure you get the "LCD list upgraded" and HP get your time ( arround 10 minutes waitting) and, possibly, some extra ink  wasted in the recalibration...

 

Not a big deal considering I have to do it 3 or more times per week. :indifferent: and that the problem is here for more than one year without any other solution than unplug one.

 

Next time I need to buy a printer the winner won't be HP. For sure.

staugustinefun
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Message 77 of 219
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LCD list needs to be upgraded

Thank you! This worked for me!
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kandor
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Message 78 of 219
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LCD list needs to be upgraded

This doesn't work for me,  I get this message every time I try to 'scan to' for over 2 years now -arghhh.

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kankinya
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Message 79 of 219
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LCD list needs to be upgraded


@brownpenny wrote:

I've received this message and don't know how to fix it.  Scanner won't scan


 

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VICKIEJG
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Message 80 of 219
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Ha--looks like this worked! Thank you...have been working on this for hours. Very frustrating...

Vickie
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