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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-30-2012 07:00 AM

HP Recommended

Same thing. Switches on and off. Have to scan in the on-periods.:smileymad:

‎08-30-2012 07:40 AM

HP Recommended

I tried all of the above suggestions and then more but still didn't correct my situation until I replaced the router. Since then the problem stop scanning has not occurred since.  I believe there were too many wireless devices connected to the old router and it wasn't able to handle them all. 

‎08-30-2012 10:06 AM

HP Recommended

Hi karstenp,

 

Does this happen on more than one computer?

 

Do you have a different router you can try to see if this issue remains?

 

 

I am an HP employee.

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‎08-30-2012 10:08 AM

HP Recommended

Hi ljifrunner,

 

Glad to hear you have resolved the issue. Have a wonderful day.

I am an HP employee.

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‎08-30-2012 10:37 AM - edited ‎08-30-2012 10:38 AM

HP Recommended

Happens with both my computers. Both running Win7 Home Premium. I already tried a different router.

‎08-30-2012 11:42 AM - edited ‎08-30-2012 11:42 AM

HP Recommended

Hi karstenp,

 

There is one more thing i would like for you to try before having you contact support. This may be related to hardware, and doing the following steps may help isolate the issue. Let me know what happens?

 

Follow the steps below to uninstall and reinstall the printer.

 

1. Open Control Panel

2. Click on Uninstall a program

3. Uninstall the Photosmart 7510 from the list

4. Reboot your computer

5. Download and install the latest version of Adobe flash player

 

http://www.adobe.com/support/flashplayer/downloads.html

 

6. Download the full feature software and drivers, and then reinstall the printer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100195-1&cc=us&dlc=en&lc=en...=

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎08-30-2012 12:13 PM

HP Recommended

Done that. No succes :Crying:

 

‎08-30-2012 01:02 PM - last edited on ‎04-19-2016 11:09 AM by HP Administrator

HP Recommended

Hi karstenp,

 

Have you tried setting a static IP address for the printer?

 

Follow Step six: Assign your HP product a static IP address in the document at the link below.

 

http://support.hp.com/us-en/document/c02817031

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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‎08-30-2012 01:34 PM

HP Recommended
Has been static since first install.

‎08-30-2012 03:06 PM

HP Recommended

Hi karstenp,

 

Have you tried switching it back to a DHCP address assigned by the router to see if you experience the same issues?

 

I have the same exact printer at my home, and i have not had any issues with scan to computer activation, and I let my router assign the IP address.

 

Let me know what you find out?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
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