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- HP Community
- Archived Topics
- Printers Archive
- Printer cannot be found by my computer

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05-17-2017 12:51 PM
My printer was working perfectly fine. All of a sudden my computer can't connect to the printer anymore, and it can't find the printer during a search. I have uninstalled and reinstalled the software, turned the printer, router and computer on and off, made sure the printer and computer are logged onto the same network, disabled the firewall, and everything else the print and scan doctor told me to do. What else can I do to fix this problem?
05-17-2017 05:57 PM
What IP does the printer have?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-19-2017 01:12 PM
Are you able to access the EWS by inputing the printer IP into your browser?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-19-2017 02:33 PM
Embedded Web Server > EWS.
What IP does your computer have?
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-19-2017 02:50 PM
Click in the search box in the lower right and type cmd
Click the Command Prompt match or hit enter
Type ipconfig at the command prompt and hit enter
Your IP information is displayed and labeled accordingly.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
05-20-2017 11:25 AM
Windows key + r
then enter cmd
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
