Printer cannot be found by my computer

[Schemda]

The router is connected to the modem with a cable, and then the modem is connected to the computer.  When I type 192.168.0.1 into my browser I get a "Can't reach this page" message.

[8lives]

The normal connection is ISP modem > router > computer.

You should check with your ISP if you have any other questions concerning your service.

[Schemda]

I looked at it again.  The connection goes from the wall into the modem, then there's a connection to the router from the modem, and one to the computer.

[8lives]

From the router to the computer?

[Schemda]

The modem has two outgoing cables.  One leads to the router, one leads to the computer.

[8lives]

Can you give me the modem name/model #?

[Schemda]

Make is ARRIS.  Model # Touchstone TG2472

[8lives]

Ok, remove the cable to the router and turn it off.

Try to access the modem using 192.168.0.1 from your computer.

If you cannot then contact your ISP for support.

[Schemda]

OK, I still can't access the router.  I'll call Cogeco.

[Schemda]

OK, I got that straightened out and I have access to the router now.