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‎04-19-2012 05:09 AM - edited ‎04-19-2012 05:10 AM

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PCWIZARD,

Back to square one. Stll unable to "connect device". I'll continue to work on this.

Appreciate your help!!!

-Netsnote

‎04-19-2012 06:15 AM

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Hi netsnote,

 

If you plug a USB thumbdrive into the USB ports on the computer does it work?

 

Have you tried a different USB cable?

 

What happens if you plug the printer into a different computer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-19-2012 08:30 AM

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Good Morning PCWIZARD,

 

I'll try your suggestions this evening and let you know....:smileyhappy:

‎04-19-2012 08:37 AM

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 P.S.  When I orignally installed printer (2009) I did not use the wireless setup - nor do I want it now.  There's a blue light in the front panel, constantly blinking.  I also have a router, primarily for my son's laptop. Could the blinking light and/or router have something to do with not being able to connect printer?

-netsnote

‎04-19-2012 09:52 AM

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Hi netsnote,

 

No, the wireless light would not have anything to do with the communication issue on USB. Look forward to your update.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-20-2012 08:32 AM

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Good Morning PZWizard,

USB ports work fine. USB cable is okay as I'm able to print. I didn't plug printer into another computer (there wasn't one around).

I think I've messed things up moreso because I disabled/enabled  services and startup ("msconfig) My printer is on but the touch screen no longer lights up. Ran a scan disk - results: no errors. Computer runs extremely slower.  At least I can print (for now) :generic:  You'll probably be hearing from me again....

Thanks so much!

-netsnote

‎04-20-2012 09:13 AM

HP Recommended

Hi netsnote,

 

The screen would have nothing to do with you making changes to your msconfig setup. Have you power cycled the printer to see if the screen starts working again?

 

If you screen fails to come back up please call our technical support at 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-20-2012 09:37 AM

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PZ WIZARD,

The saga continues.....

‎04-20-2012 09:55 AM

HP Recommended

Hi netsnote,

 

Please call our technical support at 800-474-6836 for the blank screen issue you are having. If you live outside the US/Canada Region please click the link below to get the support number for your region.

http://www.hp.com/cgi-bin/hpsupport/index.pl

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-20-2012 10:14 AM

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Will do!! Thanks!

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