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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-24-2012 09:05 AM

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PCWizard,

My friend who is director of IT came over and tried to figure printer not connecting issue....She decided I need to upgrade to Windows 7 and all should be fine!   :OpenSmile:

-netsnote

‎04-24-2012 11:08 AM

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Hi netsnote,

 

Sounds good, Do you still have the blank LCD screen on the printer?

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎04-24-2012 11:51 AM

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PCWIZARD,

It's blank until I touch and screen appears.

 

-netsnote

‎04-24-2012 11:54 AM

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PCWizard,

 

Thank you for your patience and quick follow up with answers to my issue(s).

 

-Netsnote

‎04-24-2012 11:59 AM

HP Recommended

Hi Netsnote,

 

No problem that is what i am here to assist where i can. If you continue to have issues with the display you may want to call support to see if they can assist with the hardware issue. Let me know if Win 7 helps you out on this issue.

I am an HP employee.

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Please mark the post that solves your problem as "Accepted Solution"

‎06-30-2012 06:55 AM

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hi i'm trying to install a 1022n printer and cannot get past the screen 'installing waiting for user to connect to device'.  I have tried all of the usb ports and a new cable to no avail.  I have also tried this on 2 different windows 7 64 bit laptops. Please help!?! :HalfEyes:

‎06-30-2012 01:58 PM

HP Recommended

And the printer isn't connected to computer until screen tells you to do so, right? Is the program loading onto your computer? Are there missing components?  Have you tried uninstalling and reinstalling the software?

-Netnotes

‎07-16-2012 07:39 AM

HP Recommended

Still no luck:

 

i put the install CD into my 64 bit windows 7 pc and install the software.  it then extracts and asks me to plug in the printer.  I do this and then get a message in a pop-up box saying:

 

USB Prinitng Support   Ready to use

Hewlett-Packard Ho LaserJet 1022n No driver found

 

I have tried this on my home laptop and my wife's work machine and we get the same response AARGHHHH

‎07-16-2012 07:45 AM

HP Recommended

Hi dave1974,

 

Download and install using the following installer.

 

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-101596-1&cc=us&dlc=en&lc=en...=

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"

‎07-16-2012 09:46 AM

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Got a solution from another thread; thanks for your help 🙂
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