ajax submit failed: error = 403, forbidden

[KKsMom]

why do i get this code when i try to set up eprint account?

[RobertoR]

How you are doing well and welcome to the HP forums;

What is the complete printer model that you have?

What code are you refering to the printer Code?

The 403 Ajax error is a  problem is commonly fix by clearing your internet cache, Internet history and Cookies, restarting the computer and trying again If this does not fix your issue post again with any relevant information and/or changes. I will do everything I can to assist you with this problem.

I feel this video will help you if what you are looking for is the printer code for eprint registration;

Also, this article may help

http://h30434.www3.hp.com/t5/ePrint-Print-Apps-Mobile/START-HERE-How-To-amp-Troubleshooting-informat...

Let me know if you still have questions I will do my best to help you and please include the information requested.

Hope this is helpful;

RobertoR

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[rshallpac]

i tried all that clearing the cache stuff...it didn't help... what i did was sign on through my SMARTPHONE. i was able to enter the code to add my printer with no further problems. i talked to a few other people that had this problem too...this is what they advised and it worked!

[momb96]

Signing up through a smartphone worked for me, too.  This really needs to be fixed, though - what if we didn't have a smartphone?

[AllisonMY]

Same problem here -- I get the above error code when I try to create an eprint account. How did you sign in through your smartphone? Is there an eprint app or something? Thanks.

[Jon-W]

If clearing your cache and cookies does not work, ensure that cookies are enabled and restart your computer. In most cases this resolves the issue. The other alternative is using another browser like firefox or chrome.

If you are unsure on how to do this let me know which operating system you are on, and which web browser you are using, and I can probably help you out.

As far as signing up on a smartphone just navigate to www.eprintcenter.com like you would on a computer and sign up, it should be the same process.