Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
marketresearch.msi file missing
Replies (24)
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Student
Posts: 1
Member Since: ‎09-04-2012
Message 11 of 25 (10,376 Views)

Re: marketresearch.msi file missing


Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.


 

 

Student
Posts: 1
Member Since: ‎10-20-2012
Message 12 of 25 (10,296 Views)

Re: marketresearch.msi file missing

went to the support site but don't see where to download to get rid of error message.

Associate Dean
Posts: 7,948
Member Since: ‎11-28-2011
Message 13 of 25 (10,276 Views)

marketresearch.msi file missing

I think the program Bob_Laredo was referring to was Microsoft Fixit. It should be about halfway down the page. Hope that helps.
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
Signature
Student
Posts: 1
Member Since: ‎12-19-2012
Message 14 of 25 (10,004 Views)

Re: marketresearch.msi file missing

thanks


Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.


 

Professor
Posts: 2,418
Member Since: ‎11-22-2011
Message 15 of 25 (9,998 Views)

marketresearch.msi file missing

Hi beeingdsnelo,

Did you need assistance with the issue reported in this thread? If so, please give details regarding it and I will see what I can do to help.
Smiley Happy If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution Smiley Happy
Intern
Posts: 31
Member Since: ‎02-08-2010
Message 16 of 25 (9,940 Views)

Re: marketresearch.msi file missing

This is in response to your (BobLaredo) statement "I could not get the scanner working anyhow"

I also had scanner problems on my Photosmart C4280 usb connected to my Dell Dimension 4600i.

I use PSP-9 and PSP-10 image editing programs. (I know there are more upward versions but I am used to these)

I have learned to use FILE > Import > From Scanner or Camera to scan my images.

I have PSP-9 linking to the C4280 scanner and PSP-10 linking to my Canon MP560 scanner. I don't have to use HP software at all.

 

For the original problem, MSFixit worked fine as you mentioned.

 

Student
Posts: 1
Member Since: ‎01-21-2013
Message 17 of 25 (9,851 Views)

Re: marketresearch.msi file missing

they changed this article to refer to FIX IT but you were spot on!  thank you for providing the only information that has actually worked! Thank you!!!

Honor Student
Posts: 4
Member Since: ‎01-11-2013
Message 18 of 25 (8,683 Views)

Re: marketresearch.msi file missing


Bob_Laredo wrote:

OK. I finally solved it. I came back to post to help others out. Note, this worked for XP, and the printer is working fine with no more messages. However, the scanner won't work. I never could get that working.

 

Go here to download Microsoft Utlity: http://support.microsoft.com/kb/2438651/

 

Download it and then run it. Select automatic and the install problems choices. After it runs, it will ask you to select a program. Select Market Research. As it uninstalls the program, another window may prompt you about another HP shortcut. Ignore it, do not browse to search for it. Then it will say the shortcut no longer works. Choose to delete it.

 

It will then finish up after another few minutes. Reboot, and your programs will print just fine without any more error messages.


 

This was a trick that did it for me! All I had to do was launch the utility, click the Install button, find MarketResearch, and then tell the utility to attempt a removal. Here is a more direct link to the utility (FixIt):

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

Student
Posts: 1
Member Since: ‎09-09-2013
Message 19 of 25 (8,308 Views)

Re: marketresearch.msi file missing

marketresearch.msi file missing durring install driver Laserjet 3005 DN

Student
Posts: 1
Member Since: ‎04-26-2014
Message 20 of 25 (6,882 Views)

Re: marketresearch.msi file missing

marketresearch.msi

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation