marketresearch.msi file missing

[carlos2406]

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@Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.

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[number1grampy]

went to the support site but don't see where to download to get rid of error message.

[Shane_R]

I think the program Bob_Laredo was referring to was Microsoft Fixit. It should be about halfway down the page. Hope that helps.

[beeingdsnelo]

thanks

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@Michelle195 wrote:

I cannot setup fax, scanning, etc through the HP Director because I keep getting an error that the file marketresearch.msi is missing.  I dont even know what the file is let alone where to get it.  I have uninstalled and installed repeatedly and I can't get rid of this message.

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[Gordon_H]

Hi beeingdsnelo,

Did you need assistance with the issue reported in this thread? If so, please give details regarding it and I will see what I can do to help.

[olrob]

This is in response to your (BobLaredo) statement "I could not get the scanner working anyhow"

I also had scanner problems on my Photosmart C4280 usb connected to my Dell Dimension 4600i.

I use PSP-9 and PSP-10 image editing programs. (I know there are more upward versions but I am used to these)

I have learned to use FILE > Import > From Scanner or Camera to scan my images.

I have PSP-9 linking to the C4280 scanner and PSP-10 linking to my Canon MP560 scanner. I don't have to use HP software at all.

For the original problem, MSFixit worked fine as you mentioned.

[rfmarketing]

they changed this article to refer to FIX IT but you were spot on!  thank you for providing the only information that has actually worked! Thank you!!!

[tgp1994]

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@Bob_Laredo wrote:

OK. I finally solved it. I came back to post to help others out. Note, this worked for XP, and the printer is working fine with no more messages. However, the scanner won't work. I never could get that working.

Go here to download Microsoft Utlity: http://support.microsoft.com/kb/2438651/

Download it and then run it. Select automatic and the install problems choices. After it runs, it will ask you to select a program. Select Market Research. As it uninstalls the program, another window may prompt you about another HP shortcut. Ignore it, do not browse to search for it. Then it will say the shortcut no longer works. Choose to delete it.

It will then finish up after another few minutes. Reboot, and your programs will print just fine without any more error messages.

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This was a trick that did it for me! All I had to do was launch the utility, click the Install button, find MarketResearch, and then tell the utility to attempt a removal. Here is a more direct link to the utility (FixIt):

http://support.microsoft.com/mats/Program_Install_and_Uninstall

[marketresearch]

marketresearch.msi file missing durring install driver Laserjet 3005 DN

[Dpurwadi]

marketresearch.msi