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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2017 09:33 AM

HP Recommended
Product: hp Officejet 4658
Operating System: Microsoft Windows 10 (64-bit)

I have just recently purchased this printer , and signed up for the instant ink programme. My colour ran out last week and I have not received any replacement cartridge.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-18-2017 11:25 AM

HP Recommended

Your Instant Ink account is not associated to that email address. Can you think of a different email you may have used, or provide me with the printer's serial number?

 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

2 REPLIES 2

‎04-12-2017 12:07 PM

HP Recommended

Hi @arfer, 

 

I can help. Please provide me with either you Instant Ink account or the email address you used to enroll. I ask that you do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

‎04-18-2017 11:25 AM

HP Recommended

Your Instant Ink account is not associated to that email address. Can you think of a different email you may have used, or provide me with the printer's serial number?

 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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