"Scanner not Available" message

[gb454]

I have an All-in-One 7280, Mac running 10.7.4.The scanner suddenly doe not respond to the computer.  I have:

restarted computer, printer/scanner/ network, reinstalled software.  Device works fine in every other way; will scan and print, but not send to computer.  Though using it with Preview has been a little 'fussy' in the past, it is not responding at all now.  could this be new interference from a neighbor's new network? any suggestions?

[ShlomiL]

Hi,

The Photosmart C7280 provided with Print, Fax and Scan drivers via Apple Software Update.

The provided software solution does not provide scanning from the front panel capabilities, which is the non-functional feature as much as I can figure from your notes (will scan and print, but not send to computer), otherwise please clarify.

Make sure to update the latest drivers by clicking the Apple icon and then click Software Update. Make sure to select any listed HP Update and try scanning using any of the methods below:

http://support.hp.com/us-en/document/c01910186

For any problem, please clarify the exact error message or behavior you may see.

Regards,

Shlomi

[bozonomous]

doesn't anybody from HP ever read this stuff and tell anybody how to fix anything?

[Lil_Lisa27]

Hello bozonomous,

I would like to be able to assist you with the error message Scanner not available, but I would need to ask you a couple of things first.
1) What is the model number of your printer?

'Guide to finding your product number'
2) Are you running Mac or Windows?
'Which Windows operating system am I running?'

'Finding your OS X version and build information'

3) What is the version of Windows or Mac OS are you running?
4) Are you using the HP software when you get this error message, or scanning from the front of the printer?
5) How is the printer connected to your computer? (ie. wireless, wired, USB).

Thank you.
 

[bizboi9iner]

I also have a problem scanning with my HPDeskjet 2512 printer.I recently purchased an H.P.Chromebook with a Google

O.S. I can print documents quickly and easily,with a usb cable linked between computer,and printer.However when I try

to click on the green scan tab,I keep getting a "scanner not available" message.Can somebody help me out here?

[Resolv_S]

Hi@bizboi9iner,

Welcome to the HP Forums!

I have read your post and understand that you are unable to scan from printer to your Chromebook.

I searched for a possible solution and was able to find one in our very own forum.

Please use the link below to check if the steps mentioned will help you fix the issue.

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanner-Software-and-Chromebook/td-p/51492...

Hope that answers you the question.

Cheers!

Resolv_S

Glad to help you. I work for HP

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