Instant Ink Account needs attention or Update payment method message

[JillSa]

If you see these messages :  

1.Your HP Instant Ink Account Needs Attention

2. HP Instant Ink: Update payment method”

3. Cannot print. Visit www.hpinstantink.com for information” 

This means there has been an issue with the payment on file being declined.  This is normally because you have received a new credit/debit card than what is on file, or you need to update the expiration date. 

This is easy to fix:  Go to Instantink.com and click the link to Sign In, which is located at the top right of the page, or under the 3 horizontal lines if you are on a mobile device.  On your account home page, click “Change Billing Information”, then “Change Payment Method”.  Re-enter all the data (credit card number, expiration date and CVV) even if you are only updating the expiration.  After you save your changes, it may take a few hours to re-process the payment card. When the card has been re-processed, you will be able to print again.

If you still have questions or want to ask a new question, create a new post in the Community😉

[Star75]

my account does not have change payment info. only personal info.

[JillSa]

@Star75 

If you go to Instantink.com and and sign in you can click the left navigation tab "My Account" and then click the "billing information" and you will see the change payment method to update your billing information.   If your card is expired you will need to retype all the card data into all the fields not just the expired date.

Here is a picture of my acct if this helps.

JillSa

[astir53]

Can't find account home page

[JillSa]

@astir53 

You would go to hpInstantink.com and use the sign in button on the top right to sign into your account.

Then you will be at your Home page on your customer account.

Hope that helps.

JillSa

[dixiegal52]

I need to change my payment date to the list of the month 

[Miffa64]

I need to update my debit card info after I cancelled my card when lost. Problem is, I don't use the email address I signed up with (as it now charges so I cancelled my email account) and so can't sign in to update the details as it sends a code to my old email address. Tried signing up as a new user but it won't let me as my printer is already signed to the account I can't access. Frustrating that it is impossible to talk to anyone at HP UK about this as there are no contact details only automated options that can't help.

[JillSa]

@Miffa64 

When the email address you signed up for has changed and your not able to reset it then you will need to speak with Customer support over the phone in UK as they need to validate your identity before they help you reset your email.

You must contact HP customer support to help you with this.

Here is a link to WW support:

Choose your country and language at the top :  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

[Jennifer31513]

for the past 2 months and after the free trial everytime i make a payment the very next day there saying that my bill is due again so i paid it again then the next month "last months billing cycle november 2019" it did it again the day after making my monthly payment it was telling me another payment was due and i paid it again so i paid $40 for 2 months of  ink service when my plan is only for $9.99 a month i havent been able to use my printer in over a month now i have to go to the libary and use there printer and pay 25cent a copy because its cheaper than paying my inl bill. what should i do?

[Castonguay]

mine also only has personal info, the page does not look like the picture you posted. i need to be able to use my printer and i feel like im chasing my tail trying to find this billing screen!

[Lmc82]

I live in the UK and mine keeps doing the same (Jennifer 31513). My monthly payment is £7.99 sterling which gives me 300 pages, for 2 months I haven't used my printer and now it's charged me £13.49, then 2 days later another £7.99.

Which I find absolutely unacceptable, but as always you can never speak to anyone who can help.

[JillSa]

@Lmc82  

@Jennifer31513 

You should call the HP support for your country and they will look into why this is happening.  Here you will find the correct HP phone/chat.

Here is a link to WW support:

Choose your country and language at the top :  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

[Ant_man69]

When I go to hpInstantink.com and use the sign in button on the top right to sign into your account, 

I do get y account info, but it does not give me the options you show on the thread above - it does have My AAccount, but it is nowhere as near as detailed as what you show and does not include payment information 😞

[JillSa]

@Ant_man69 

I'm not able to see the picture you posted but when you sign into your account on the right side it has My Account and at the bottom of the box it has "Billing Information" and then in blue letters "change billing information".   So you can change your billing information this way also.

I hope this helps.

JillSa

[Jrjm]

Same issue. I sign in, but i dont see billing info  or update. I better not get the same  answer like everyone else here. 

[LORRAINE65]

I HAVE CHECKED MY BANK THEY ARE STILL TAKING MONEY NOW TODAY MY PRINTER IS BLOCKED AND OF NO USE TO ME NOW 

I CANNOT GET IN THE BILLING INFO AS IN THE PHOTO THEY KEEP SHOWING HOW TOO

[JillSa]

@LORRAINE65  you can update billing by going to "Instantink.com" website and logging into your account.   

1. To the right of the Home screen is a section called "My Account" and under that is Billing Information and a blue link to "change billing information".   This will take you to the screen to change the billing information. 

I hope this helps you navigate to find the section.

Thanks,

JillSa

[Riddle_Decipher]

@I_bought_it I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can simply click here.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community. 

[schmitten1]

When I go to hpinstantink.com it takes me here. There is no home page, no information about the plan or cc information. I think my cc expired but I have no idea where to fix it. 

[ac2731]

I am having this same exact issue and I am extremely irritated. I never signed up for any of this stupid HP instant ink and somehow got charged 1$. I do not wish to be charged again except when I go to my account there is no option to delete my account or modify payment or shipping address or any of that. I called and the HP Support person kept repeating to me the same thing over and over again to go into my account and delete my account WHEN THE OPTION ISN'T THERE. 

[TEJ1602]

@ac2731, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Billy48]

How on earth do I update my ink payment details ? .As I only just registered for a account I signed in and there is no where to update my Cred card ,plus of course no phone Num to be found anywhere on the net .Whats the point in sending me messages to up date my payment  card ,when there is no where on my account page to do it . 

[TEJ1602]

@Billy48, Welcome to HP Support Community!

Refer to the document HP Instant Ink - Update Your Payment Information for help. Also, use this document HP Instant Ink - Resolve a 'Payment Problem' Message if in case there are any issues.
 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SB-uk]

I am so glad I am the not the only one having an issue with this. Awful support. 
THERE IS NO ACCOUNT / BILLING option when I log in 

[KrazyToad]

@Jndw1986

Welcome to HP Support Community

I would like to help

I suggest you contact HP Instant Ink in your Country and they should be able to sort this out

https://instantink.hpconnected.com/us/en/l/

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.