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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
RasterBlaster
Level 11
Views : 20,539
75% helpful (3/4)

This is happening because the printer has a feature called Wi-Fi Direct and it is on. Windows 10 can detect Wi-Fi Direct and tries to add the printer to Windows for you - automatically. The PIN is a must have for security reasons. Pretty cool if you know where the PIN is. Not so cool if you don't.

 

The PIN appears in the little screen on your printer. If your printer doesn't have a little screen, the printer prints out the code...but this isn't going to happen if you haven't yet installed paper and ink/toner.

 

So... to get past this, click Cancel and make sure paper and ink/toner are installed before messing with the stuff in Windows.

 

Once the printer has ink/toner, paper, finishes calibrating (some printers)... and is all ready-to-go,  then go back to Windows. Search Windows for "add printer" to bring up the Printers & Scanners page. Now you can add the "Direct" printer and get the PIN from the little Window or the page that prints.

 

Even better... go to www.123.hp.com to download the software it recommends and follow the prompts.

 

 

:LightBulb:We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.