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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-03-2024 02:13 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 11.0 Big Sur

Hi - A week ago my HP OfficeJet Pro 6970 printer (T0F29A) was running perfectly. Two days ago on the morning of January 1st I went to print a document and got an error that there was a paper jam. I inspected the printer thoroughly and there was no paper jam. Since then have been getting a Printer Failure error with code 0x6100004a telling me to contact HP and I'm unable to do anything with the printer. Have turned the printer off multiple times (note: printer keeps telling me I didn't turn off via the power button even though I do), and removed plug from wall several times. I'm unable to try removing the print cartridges though because the carriage does not move to center and seems stuck in place when I try to move it manually. Please advise. Thanks

 

 

Category:
1 REPLY 1

‎01-05-2024 12:24 PM - edited ‎01-05-2024 12:25 PM

HP Recommended

After 48 hours with no response from HP I tried the recommendation in this YouTube video:

 

https://www.youtube.com/watch?v=w-r-0mcJO1Y

 

I accessed the hidden menu and selected Resets Menu --> Semi-Full Reset. The printer shut off, I waited about a minute before turning it back on, and after a couple of minutes of clicking and buzzing and then resetting preferences, the error was gone and I was back in business.

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