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‎01-03-2024 02:13 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 11.0 Big Sur

Hi - A week ago my HP OfficeJet Pro 6970 printer (T0F29A) was running perfectly. Two days ago on the morning of January 1st I went to print a document and got an error that there was a paper jam. I inspected the printer thoroughly and there was no paper jam. Since then have been getting a Printer Failure error with code 0x6100004a telling me to contact HP and I'm unable to do anything with the printer. Have turned the printer off multiple times (note: printer keeps telling me I didn't turn off via the power button even though I do), and removed plug from wall several times. I'm unable to try removing the print cartridges though because the carriage does not move to center and seems stuck in place when I try to move it manually. Please advise. Thanks

 

 

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1 REPLY 1

‎01-05-2024 12:24 PM - edited ‎01-05-2024 12:25 PM

HP Recommended

After 48 hours with no response from HP I tried the recommendation in this YouTube video:

 

https://www.youtube.com/watch?v=w-r-0mcJO1Y

 

I accessed the hidden menu and selected Resets Menu --> Semi-Full Reset. The printer shut off, I waited about a minute before turning it back on, and after a couple of minutes of clicking and buzzing and then resetting preferences, the error was gone and I was back in business.

How to Restore or Reset HP OfficeJet Pro 6978 Printer To Clear Errors
How to Restore or Reset HP OfficeJet Pro 6978 Printer To Clear Errors
youtube.com/watch?v=w-r-0mcJO1Y
How to do Hard Reset Hp OfficeJet Pro 6978 to fix the Failed Ink System Error, inks not detected and other errors. This will work on most errors but not all. This usually will fix the printer or will tell you what is wrong and why you are getting the error. accessing Hidden Service Menu can help ...
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