0x8007007e

[ToOLD]

Trying to print and get error message: 0x8007007e Config Problem.  Have uninstalled and reinstalled but still have the same issue...can't print.

[praveen196]

@ToOLD Welcome to HP Community!

I understand that you are getting 0x8007007e error.

Do not worry. I will try to fix the issue.

Updating the printer firmware, installing the updated HP Drivers may resolve this issue. Let us try these steps: 

At first, Let us run the HP Diagnostic tool

Click here to download HP Print and Scan Doctor.

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to know different methods of updating printer firmware.

Step 3: Check for Windows Update

Select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates.

Step 4: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 5: Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!