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‎03-06-2019 03:00 PM

HP Recommended
Product: HP officejet pro 8710
Operating System: Mac OS X 10.10 Yosemite

I just bought this printer (HP officejet pro 8710) yesturday and already am having problems with it! My screeen turns blue and has an error code that says C9C70000. 

1 REPLY 1

‎03-08-2019 12:25 PM

HP Recommended

@Gabrobro

 

A warm welcome to HP Support Community!

A simple power reset may clear the error. Let's try these steps:

1) Make sure this printer is plugged into a direct wall, not a surge protector

2) Remove all of your ink cartridges from the printer and close the door

3) Remove the power cord from the back of the printer (Do no press the power button)

4) Plug the power cord back into the printer

5) Wait for the printer to turn on completely, then install the ink cartridges.

Let me know how it goes!

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

 

Senan6806


I am an HP Employee

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