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HP Recommended
HP OfficeJet Pro 7740 Wide Format All-in-One Printer
Microsoft Windows 11

I am trying to print an 11x17 file, but when it prints the page does not fit on the paper...

try printing in 8 1/2 x 11 and it prints perfectly..

not sure what is going on the printer has never done this before.

I have tried switching to fit to margins and nothing, on the computer it shows everything right then when I print it doesn't print right 

1 REPLY 1
HP Recommended

@montoya22

 

Welcome to the HP support community.

 

I understand that you are getting issues while printing on 11x17 paper, I am glad to assist you.

This seems to be a driver issue. follow these steps to fix the issue.

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install the printer using HP Smart app

Click here to download

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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