12 month instant ink trial

[banita0709]

Hi

I have the same issue. I bought an HP Envy 5010 which was supposed to come with a 12 month trial of free ink. However, I can't find any sort of code to activate this. Could you please advise on what to do? I know I'm supposed to register for the free trial within 7 days of setting up the printer so I'm worried to be missing out. 

Thank you in advance!

[A4Apollo]

Hey there! @banita0709,

Please share a picture of the 12-month free trial. So we can credit you the remaining free month to your account.

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink. 
The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

To confirm that you received your free months:
Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 

Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

Refer this article to know more information about enrolling in instant ink services. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

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[ClaireJ1]

I found that when I came to check out it came up with the free trial info, as I had registered my printer 

[A4Apollo]

@ClaireJ1, Thanks for the update.

As I mentioned in my previous post, You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. After 7 days, the free trial offer expires. 

Also, if you have a picture of the 12-month free trial. Please share it to us. So we can credit you the remaining free month to your account.

Hope to hear from you soon!

Take Care! 🙂