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‎06-02-2023 05:54 AM

HP Recommended
Product: HP Color LaserJet CP1515n Printer
Operating System: Chrome OS

Hi, my CP1515n laster printer (quite old now but has been working well) has developed a problem when printing more than one page at a time in colour.  (B/W is ok)  It doesn't matter whether I'm printing the same page content multiple times or a stream of different pages - I'm printing from Google Slides on an Acer Chromebook.

 

The printing fault, which looks like a 1-2 mm row of compressed, concertinaed print, is always near the leading edge of the paper - variably between 1 and 5 cm from the edge and only ever one fault per page.

 

I have replaced the pick and separation rollers.  The old ones were causing frequent paper jam problems which the new ones have cured.

 

Any help wpuld be much appreciated.

 

Category:
2 REPLIES 2

‎06-04-2023 10:52 AM

HP Recommended

Can you post a sample of the print quality please.

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‎06-05-2023 01:43 AM

HP Recommended

Hi, thanks for your reply, a sample of the problem is attached.

 

Ian

IMG_20230605_084109328_HDR.jpg

 

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