-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- 2 blank pages and then two giant b/w smears instead of photo...

Create an account on the HP Community to personalize your profile and ask a question
11-16-2021 03:03 AM - edited 11-16-2021 05:22 AM
My printer has been working fine until now. When I try to print a page of a photo, the printer spits out two blank pages and then a page with two giant black and white smears instead of photos. The smears do not match the size of the photo, they are larger than the images on the photo. Example:
Image being printed
Image being printed.
Printing results.
I tried doing a test page:
So I did a clean smear run and then clean cartridge run. It did a print quality diagnostic and that printed out fine. No smears or anything.
But then I tried printing a photo again. It spit out two blank pages and and the resulted in the smears of the first image.
What is wrong with my printer?
Edit: Just tried cleaning the contacts, didn't change printing outcome.
Here's the second quality test after the cleanings.
Yesterday, I had printed a heavily colored image. Now it's not working today. Are these issues because of that? Is there anything I can do after printing heavily colored images to prevent this from happening in the future?
11-17-2021 08:55 AM
Update: I just noticed, those two blank pages actually have small smiley faces on them. So every time I ask it to print something, it spits out two page that have smiley faces, and then the page that's my document but giant smears. You can see a smiley face on the top left of that image of what hswould be my document.
I'm wondering if there is something wrong with the internet connection, because none of my documents have smiley faces on them. And when I use the printer controls to print the network settings or a test page, the printer prints fine, but any time I try to print wirelessly, it does that mess.