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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Deskjet 1050
Microsoft Windows 7 (32-bit)

2 issues with printer, one is the paper is pulling in jammed & the other issue is the ink cartridge try is running back & forth making odd noise

1 REPLY 1
HP Recommended

Hi @Kristine777,

 

I'd like to help!

 

Try the below suggestions -

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Try the steps in the below document -Paper Jam  and Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

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