2-sided scanning and copying doesnt work

[Copp1]

Help please. 

my brandnew printer is printing 2-sided perfectly. However, when I try to scan or copy 2-sided it never starts! All I see is the display saying somethong like PREPARING but then nothing else will happen forcthe next hour. 

maybe firmwareupgrade could help?

[Dragon-Fur]

@Copp1 

Product introduced 2016

Firmware to fix two-sided scanning?

Maybe, though, the latest firmware is marked as a security update.

If you are unsure whether the printer was previously updated (by a former owner, perhaps), then check the firmware and update it.

 Printing Self-Test Pages

and the Firmware Update, here:

HP OfficeJet Pro 8730/8740 Series Firmware Update

------------------------------------------------------------------------------------

About your Printer:

Datasheet

The printer supports single-pass two-sided scan through the document feeder.

There might be (is likely) some restriction on paper sizes for this feature to work.

Two-sided copy is supported - likely with some paper size restrictions.

Scanning is best done - and you have more control - using scan software on your computer.

That said,

There are options and settings you can adjust using the Embedded Web Server (EWS).

General Example - EWS - Copy Defaults

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Copy > Settings > Default Settings / Copy Defaults (wording can vary)

EWS_9025_Copy_Defaults_1

Webscan

Webscan – located in the Embedded Web Server (EWS) – No additional software

If the printer is on the network,

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > make sure Webscan is checked / enabled
• Tab Scan > Webscan 

General Example

Enable Webscan

EWS_9025_Webscan_Settings_Security_Administrator

Use Webscan

EWS_9025_Webscan_1

Software

If you have not done so, consider HP Smart for Windows

General Example - HP Smart - Scan document

HP_Smart_W10_Start_Screen_1HP_Smart_W10_Scan_Document_Screen_1

HP Scan and Capture - Windows Store - Requires Windows 8 or higher

• Download-Save-Install   HP Scan and Capture

Scan_and_Capture_0B

HP Scan

Part of the Full Feature Software - Printer Assistant shortcut icon on the Desktop named for the printer

General Example - HP Scan - Menu

Use / Edit / Save (Optional) any shortcut - if unsure, start with "Everyday" scan and go from there...

9025_HP_Scan_Menu_PDF_1

References

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

iOS_Here

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

“Print Anywhere App” Supported on Select Printers

  HP Printers - Print Anywhere with the HP Smart App

HP Smart - iOS and Android - Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

HP Smart – “Quick View” Reference Sheet

HP Smart – Quick Reference Guide

HP Mobile Printing – “Show and Tell” – Step by Step How-to

Learn how to connect and use your printer with your device

HP Mobile Printing - Print from Smart phone or Tablet

HP printers and Android smartphones or tablets.

NOTE: Printing with a USB OTG cable is not supported from an Apple or Windows 10 Mobile device.

HP Printers - Printing With a USB OTG Cable (Android)

HP Scan - Full Feature Software / Print and Scan Driver

HP OfficeJet Pro 8730 All-in-One Print and Scan Driver and Accessories

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8730 All-in-One Printer series

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[Copp1]

Dragon-Fur, you are dramatically fast! thanx for your swift reply!

however, unfortunately, self test worked fine and newest firmware was already installed. I bought this printer brand new - not used.

Still, when I use HP Smart for 1 sided scanning, all fine. However, trying 2-sided scanning, it is not pulling in side 1 / not starting at all. the PC screen keeps showing blue balls and saying something like "in progress"

then it stops telling me there is a printer problem , please restart or aski HP support Web page... sound like broken printer which I should return, right?

Best regards,
Carsten

[Dragon-Fur]

@Copp1 

---

@Copp1 wrote:

Dragon-Fur, you are dramatically fast! thanx for your swift reply!

however, unfortunately, self test worked fine and newest firmware was already installed. I bought this printer brand new - not used.

Still, when I use HP Smart for 1 sided scanning, all fine. However, trying 2-sided scanning, it is not pulling in side 1 / not starting at all. the PC screen keeps showing blue balls and saying something like "in progress"

then it stops telling me there is a printer problem , please restart or aski HP support Web page... sound like broken printer which I should return, right?

Best regards,
Carsten

---

OK.

I believe you purchased the printer new-in-box. 

That said, if we are talking about the same printer, the printer series is years from being new.

The series was first released for sale in several worldwide regions from April to mid-May 2016

D9L20A — HP OfficeJet Pro 8730 All-in-One Printer

You may, of course, return the printer - this is your decision.

Is the printer broken?  I don't know.

There are a number of things you can try / set / adjust / test.

More information is included below...

Discussion

Printer needs to know the type of paper - and it apparently knows the paper else it would not scan one sided.

Two Sided scanning is likely restricted by paper size. 

Test using standard size paper and PDF document, content on both sides.

If the paper size is not selected, or it the paper size is not eligible for two-sided scanning, the printer would normally issue an error of some kind (load paper, paper size mismatch, etc.).

Check that Duplex is installed and settings are adjusted - this action is completed in Windows.

Duplex feature installed? (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Printer Properties > tab Device Settings >

Under Installable Options > Automatic Duplexing Unit > Select / Verify Installed > OK

Continued loss of duplex setting?  Try this Doctor version:

HPPSdr.exe

Information / version file

HPPSdr.xml

Duplex unit attached to the printer? (Model Dependent)

If there is a Duplexer unit attached to the back of the printer, consider re-seating (removing/replacing)  the Duplexer box.  If you do remove the duplexer, take a moment to check inside the printer cavity for tiny stuck paper bits – while stuck paper would normally result in a “paper jam” error, the condition might generate problems with printing duplex.

Duplex / Simplex option in Printing Preferences (Model Dependent)

Control Panel > icon view > Devices and Printers >

Right-Click Printer > Select Printing Preferences

For Duplex:  Select a shortcut that provides the two-sided option and leave that shortcut highlighted (selected)

For Simplex (one sided):  Select a shortcut that does include NOT two-sided option and leave that shortcut highlighted (selected)

And / Or (if your printer software supported “custom shortcuts”)

Select a shortcut > Make changes that includes what you need / want (two-sided or one-sided)

NOTES

• Not sure where to start?  Select Shortcut “Everyday Printing” or “Everyday Scan”
• Remember to check the settings under each Tab section
• Pay attention – not all Media types (kind of paper) and / or paper sizes support Duplex

Start at the Paper

1. Remove the paper from the tray.
2. Ready a stack of standard sized paper that meets "normal printing requirements"
3. Flex (do not fan) the stack of paper.
4. Load standard size paper into the tray
5. Close tray 
6. Modify / Retain the printer paper settings on the Printer Control Panel

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

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If  you have not done so...

Test Copy using EWS

Please open EWS,

Set the Copy Defaults to two-sided to two-sided

Set a document into the document feeder that is printed on both sides

Click to Copy (this action is done at the printer).

and / or

Test Scan using EWS

Open EWS, enable Webscan,

Set Webscan options:

Document Source = ADF

Document Type = PDF

Color Preference = Color

Two Sided = 2-Sided Original

Paper Size = Standard for your region, typically "Letter" or "A4"

Quality = Text - 300  and Medium

Lighter/Darker = Slider in the middle

Start Scan

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We are a world community of volunteers dedicated to supporting HP technology