2017-06 Update for Windows 10 Version 1703 for x64-based Systems (KB4022405) 8710 not print

[ssawyan]

Windows 10 now says printer is not connected go to HP and install.  I have done that twice, 8710 still works with ipad, but windows 10 still says not installed.

Here is the systems update I nstalled for windows, 2017-06 Update for Windows 10 Version 1703 for x64-based Systems (KB4022405)

Thanks to all!

[Chimney_83 · Accepted solution]

Greetings @ssawyan, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print and the computer is asking you to install the printer. You have tried that twice. 

Not to worry, I will be glad to help. 

Have you tried to configure the printer over USB?

Recommend you follow the procedure mentioned below to uninstall the printer software and settings completely.

Restart your computer. 

Download the latest full feature software from this link. 

Configure the printer using a USB cable. 

Once the printer is working fine, convert the USB connection to wireless by following the procedure mentioned in this HP Article. 

Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)

Check in device manager, if the printer is listed there, please delete it. (Right click on the Windows button to access device manager)

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files, ignore them).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer.

Connect the printer to your computer only when the setup prompts for the printer. 

Let me know if this helped.